Refund policy
Last Updated: 03/25/26
1. Purpose and Scope
This Refund Policy (“Policy”) governs the process of issuing refunds for digital products purchased on the website (insert website URL) (the “Website”), owned by (insert company name) (“we,” “our,” “us”).
By purchasing a digital product on our Website, you confirm your agreement with this Policy, as well as with the Terms & Conditions and the Privacy Policy.
This Policy applies to all digital materials provided through the Website and the Member Account.
2. Description of Products and Refund Guarantee
We offer digital products, including:
• PDF files, e-books, and guides,
• video lessons and masterclasses,
• audio files,
• digital trackers and workbooks,
• access to private sections of the Member Account,
• additional and bonus content,
• subscriptions and bundled materials.
The type of product is indicated on its product description page.
We provide a 60-day money-back guarantee from the date of purchase if you are not satisfied with the quality or content of the product.
Refunds are not issued after the 60-day period.
3. Conditions for Refunds
A refund may be issued if:
• you did not receive access to the product after payment;
• the download link or login to the Member Account does not work, and support was unable to resolve the issue within 3 business days;
• you are not satisfied with the product and requested a refund within 60 days.
A refund will not be issued if:
• you downloaded the product or received access to it;
• more than 60 days have passed since the purchase;
• license terms were violated (for example, sharing materials with third parties);
• the product is a subscription that was partially used or canceled later than the permitted time frame;
• access to bonuses or additional materials was activated.
4. How to Request a Refund
To request a refund:
Contact customer support:
Email: (insert address)
Request Form: (insert URL /refund or /support)
Provide:
• the email used for the purchase,
• the transaction number (sent by the payment platform),
• the purchase date and reason for the request.
The request will be processed within 3–7 business days.
If the purchase was made through Lemon Squeezy / ClickBank / Stripe / PayPal / Digistore24, the refund is processed according to the rules of the corresponding platform.
A refund will be issued to the original payment method within 5–10 business days after approval.
5. Limitations and Refund Denial
We may deny a refund in cases of:
• suspected abuse of the refund policy;
• repeated purchases and refunds;
• distribution of content to third parties;
• use of false information;
• attempts at fraud or manipulation.
We are not responsible for the inability to access products due to reasons beyond our control:
issues with internet connection, devices, email services, blocked messages, etc.
6. For International Users
• EU users — refunds are governed by Article 16 of Directive 2011/83/EU.
• US users — refunds are governed by e-commerce regulations and the rules of payment platforms.
Refunds are issued only in the currency of purchase (USD or another currency), minus any applicable banking fees.
7. Contact Information
For all refund-related inquiries:
Email: (insert support email)
Contact Form: (insert /contact)
Company Legal Address: (insert if required for Stripe / ClickBank)
Inquiries are processed within 48–72 hours.